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0345 145 1234

Privacy Policy

About this Policy

Thank you for taking the time to read our Privacy Policy. At times, Exa Networks Limited will collect certain personal information about our customers, the visitors to our website and enquirers who may contact us in other ways such as over the phone or by writing to us. The purpose of this Privacy Policy is to explain to people whose personal information we may collect and hold, what types of information we collect and how that information is used.

Please read this Privacy Policy carefully to understand our practices regarding personal information and how we will treat it. By providing personal data to us in any way, you consent to the processing of your personal data in accordance with this Privacy Policy.

The information we collect and how we collect it

The personal information which we collect from you may include information such as name, address, telephone number and e-mail address. Depending on the capacity in which you contact us, the information which we collect may also include information about your place of work, job title and position. We will usually collect this information when you visit our website, order a service from us, make a transaction, raise an enquiry with us or if you respond to one of our questionnaires or competitions. We will also collect this information from you if you raise an enquiry about being a business partner or reseller.
If you contact us by telephone, by email, submit an enquiry form or if you write to us or raise an enquiry, the content of those communications may also include personal data and we may keep a copy of that correspondence on our records.
We might in some cases collect more detailed information from you, including sensitive personal data. This will include if you respond to a job advertisement or send us a CV to an enquiry about working with us. We might collect information from you about any disabilities that you may have in order for us to make reasonable adjustments if necessary for example, if you attend an interview with us.
If you provide us with information about any other person, for example any other individuals within your organisation, then you must ensure that you have all necessary permissions and consents to pass those details to us and for us to use those details in accordance with this Privacy Policy.
In addition to personal data from which we can identify an individual, we sometimes also collect and hold non-personally identifiable information. That type of information is gathered automatically when you visit our website or those websites hosted by us and stored for use in our system. For example, we may log the websites you visit, collect IP addresses and information about your operating system and the type of browser you use for the purposes of network or system administration and to audit the use of our website. This data however will not be used to identify individual users.

Uses of personal data

When we collect personal information from you, it will be held on our records and used for the proper administration of our business, including where relevant, for the purposes of providing our services to you (or the organisation which you represent) and to advise you of matters relevant to service provision, for the performance of our contracts and to deal with any enquiries or complaints which you may raise.
We may also use information for other business purposes such as market research activities that we may undertake on occasion.
We may also from time to time, use your personal information to contact you about promotional offers for other products and services which we think may be of interest to you. We may in some cases, also seek your feedback. However, we will provide you with an option within every communication to opt out of receiving any further communications of this nature or you can contact our customer services department at any time to ensure that you do not receive such promotional information. Customer services can be contacted at 100 Bolton Road, Bradford, West Yorkshire, BD1 4DE, by fax on 01274 567646, by calling 0345 145 1234 or by emailing support@exa-networks.co.uk.
Any information we collect from you through correspondence with us, whether via e-mail, over the phone or by written letter, will only be used to address the matters within that correspondence. If this involves referring such correspondence to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns and we will make clear that the information is to be treated confidentially. From time to time we might also appoint external third parties to help us with our business functions for example, external consultants and sub-contractors. We therefore may make your data available to those entities if reasonable to do so as part of our usual business practices.
We take reasonable steps to protect the confidentiality of the personal information supplied by you. However, the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk.

Publicly available information

Any information that you may disclose in a public space, including on our website or any bulletin board, chat room or any website we may host for you, is available to anyone else who visits that space. We cannot safeguard any information you disclose there.

Site Linking

Our website may contain links to sites that belong to third parties unrelated to us. We cannot be held responsible for any use of your personal information arising from you disclosing personal by way of use of those third party sites. We cannot protect any information you may disclose on these sites and recommend that you review the privacy policy statements of those sites you visit.

Our Rights

We reserve the right to disclose personal information where required in good faith to do so by law, to exercise our legal rights or defend ourselves against legal claims and may share information with law enforcement authorities to investigate or prevent illegal activities being committed over our network. We may also monitor user and network traffic for site security purposes and may use any information, including personal data to prevent any unauthorised attempts to tamper with our website or cause damage to our property.

We further reserve our rights to disclose your personal information where you have given us explicit legal written consent to do so or otherwise where we have the right to do so in accordance with applicable data protection legislation.

Your rights

If you do not wish us to collect and use your personal data as set out in this Privacy Policy then you should refrain from sending any such information to us. By providing information to us, you will be taken to have given your consent to the use of your personal information in accordance with this Privacy Policy.
You have a right of access to the personal data what we may hold about you. You may submit a request at any time and you are entitled to a description of the data being processed and may be entitled to receive a copy of it. Any such requests should be made in writing and should be addressed to support@exa-networks.co.uk. We reserve the right to charge an administration fee of £10 to cover the costs of dealing with such request.
We also have an obligation to ensure that the information which we hold about you is accurate and up to date. You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To assist us in ensuring that the personal data which we hold about you is accurate and up to date, please notify us of any changes in your personal details (such as a change of address or telephone number) by contacting support@exa-networks.co.uk.

Cookies

This website uses cookies. You can find out more information about cookies and the way in which we use them in our Cookies Policy which you can access here.

Changes to this policy and enquiries

We reserve the right to make changes to this Privacy Policy or update it at any time. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. You are responsible for ensuring that you have read the changes or updates as the case may be.
If you have any enquiries about this Privacy Policy or the way in which we use your personal data, please contact us at 100 Bolton Road, Bradford, West Yorkshire, BD1 4DE, by fax on 01274 567646, by calling 0345 145 1234 or by emailing support@exa-networks.co.uk.

September 2013